Returns & Exchanges

At moderncowboyhat.com, customer satisfaction is an important part of our commitment to quality craftsmanship and service. If a product does not meet expectations, we provide a clear and straightforward process for returns and exchanges in accordance with the guidelines below.

Eligibility for Returns

Items may be considered for return when they are in original condition, unworn, unaltered, and free from damage or signs of use. Products must include all original components and packaging. Items that show wear, modification, or improper handling may not qualify for return or exchange.

Non-Returnable Items

Certain products may not be eligible for return or exchange due to their nature. This includes, but is not limited to, customized items, final sale merchandise, or products that cannot be resold in original condition. These exclusions are determined at the discretion of moderncowboyhat.com.

Exchanges

If an exchange is preferred, customers may request a different size or style of the same product, subject to availability. Exchange requests are processed after the original item is received and inspected. Availability of replacement items is not guaranteed.

Condition Assessment

All returned items are subject to inspection upon receipt. moderncowboyhat.com reserves the right to decline returns or exchanges that do not meet the stated condition requirements. Products that fail inspection may be returned to the customer.

How to Initiate a Return or Exchange

Requests must be submitted through the appropriate process outlined online to ensure accurate handling and tracking.

Shipping Responsibility

Customers are responsible for ensuring returned items are packaged securely to prevent damage during transit. moderncowboyhat.com is not responsible for items damaged or lost before arrival.

Policy Updates

Return and exchange policies may be updated periodically to reflect changes in operations or product offerings.

By completing a purchase, customers acknowledge and agree to comply with the return and exchange terms outlined above.